FAQs

What is your current processing time?

Our current processing time for orders is 2-5 business days. We process all orders in the order in which we receive them.

Are your products suitable for other species?

Please keep in mind that while our products are perfectly safe for other species (guinea pigs, chinchillas, rats, hamsters, chickens) the dosages we provide are specific to rabbits. We recommend that you consult with a vet for suitability and specific dosages for other species.

What is the minimum age for safely using your products?

With rabbits it depends upon the size as well as the age as larger rabbits develop at a slightly slower rate. For smaller rabbits, 2 months should be adequate to start trying out our products. Medium-sized rabbits 3-4 months, and large rabbits 4-6 months.

Because of this variation we recently changed our recommended minimum age on our labels from 2 months to 6 months just to cover all breed sizes, but feel free to follow the guidelines above!

Always introduce new foods slowly and mindfully to ensure they do not negatively affect your pet. Your pet can enjoy our toys at any age under supervision.

Can my pet have chew toys while unsupervised?

Small pets should only have chew toys under supervised play and toys should be removed if your pet begins to primarily consume rather than chew the toy. Excessive consumption of fibrous objects can lead to serious GI blockages. Fibrous products include: loofahs, water hyacinth, edible twine, apple/pear/willow twigs, vine twirls.

Are your products and packaging materials eco-friendly?

We use 100% compostable and recyclable bags for our treats, herbs, and nibbles. All product boxes, tissue/parchment paper, & labels are recyclable. Our packaging materials are all recyclable and/or reused (i.e. if you receive plastic bubbles in your package, they have been reused - we never purchase plastic packaging).

What is the expiration/best by date for your products?

We recommend that you use all of our bakery treats within 2 months for optimal freshness, however our treats will stay safe to consume for much longer than that (up to 4 months).

Are your products available for wholesale?

We offer wholesale options for some of our products to vets and rescues. We do not offer wholesale to other online retailers. Please email us at thewellkeptrabbit@gmail.com for any inquiries.

Do you ship internationally?

For any orders outside of the US, please make sure you are aware of your country's import taxes, customs fees, and rules. We are not responsible for any of these potential additional fees or returns due to import laws.

*11/21 update: we are temporarily suspending all international orders due to the state of the US shipping services at this time due to the inconsistency of the postal system. We are still shipping to Canada and Puerto Rico.

What is your policy on returns and exchanges?

We do not accept returns or exchanges, but please contact us if you have any problems with your order.

What is your policy on cancelations?

Cancelations requested within 24 hours of purchase are permitted. For our merchandise (shirts, etc.) that are fulfilled by a print-on-demand service, we cannot honor cancellations after 24 hours post-purchase as they will have started the production process.

Do you have a restock fee for cancelations?

If cancellations exceed the 24 hour grace period, we require a 25% restocking fee.

Legal Disclaimer

The Well Kept Rabbit is not responsible for accidents, illnesses or injuries that occur from use of our products.