FAQs

Processing Time

Our current processing time for orders is 7-10 business days. We process all orders in the order in which we receive them, therefore smaller orders of only one or two items do not automatically bump up in the queue.

Suitable For Disclaimer

Please keep in mind that the dosages we provide are specific to rabbits. We recommend that you consult with a vet for suitability and specific dosages for other species.

Minimum Age for Products

With rabbits it depends upon the size as well as the age as larger rabbits develop at a slightly slower rate. For smaller rabbits, 2 months should be adequate to start trying out our products. Medium-sized rabbits 3-4 months, and large rabbits 4-6 months.

Because of this variation we recently changed our recommended minimum age on our labels from 2 months to 6 months just to cover all breed sizes, but feel free to follow the guidelines above!

Always introduce new foods slowly and mindfully to ensure they do not negatively affect your pet. Your pet can enjoy our toys at any age under supervision.

Chew Toys Disclaimer

Small pets should only have chew toys under supervised play and toys should be removed if your pet begins to primarily consume rather than chew the toy. Excessive consumption of fibrous objects can lead to serious GI blockages. Fibrous products include: loofahs, water hyacinth, edible twine, apple/pear/willow twigs, vine twirls.

Eco-Friendly

We use 100% compostable and recyclable bags. All product boxes, tissue/parchment paper, & labels are recyclable. Our packaging materials are all recyclable and/or reused from our vendors.

Expiration / Best By Dates

We recommend that you use all of our artisanal bakery treats within 4 months for optimal freshness, however our treats will stay safe to consume for much longer than that (up to 6 months).

Wholesale Availability

We offer wholesale options for some of our products to vets and rescues. We do not offer wholesale to other online retailers.

International Orders

For any orders outside of the US, please make sure you are aware of your country's import taxes, customs fees, and rules. We are not responsible for any of these potential additional fees or returns due to import laws.

Returns and Exchanges

We do not accept returns or exchanges, but please contact us if you have any problems with your order.

Cancellations

Cancellations requested within 24 hours of purchase are permitted. For our merchandise (shirts, etc.) that are fulfilled by a print-on-demand service, we cannot honor cancellations after 24 hours post-purchase as they will have started the production process.

Restock Fee for Cancellations

If cancellations exceed the 24 hour grace period, we require a 25% restocking fee.

Legal Disclaimer

The Well Kept Rabbit is not responsible for accidents, illnesses or injuries that occur from use of our products.